Information

Managing your orders

Control panel >> Order management

When a shopper has finished adding items to their shopping list and has proceeded through the checkout system, their order is stored as an un-confirmed order.
The reason the order is stored before the shopper has paid is because if you are using a 3rd party payment processor like Pay Pal, the shopper is taken away from your shop to pay.
When the shopper has paid, you will receive confirmation via email from you 3rd party payment processor. This email should contain the order number, which you then use to locate the order in your shops order management area.

Managing your orders

Un-confirmed orders need to be confirmed once you are satisfied that the user has paid for their items.

Orders can be set either of the following statuses:
Managing your orders

When Stock Control is set to manual, your products quantities will be adjusted when you confirm an order.
If you would like to send the shopper an email when an orders status is changed, this can be set-up in the email notifications section.
See Email notifications.

FAQ's

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